Delete your account
How to permanently delete your GuardOps account and personal data · Operated by Bizalux LLC
How GuardOps accounts work
A GuardOps account belongs to the security company that subscribes to the Service. The company owner or administrator sets up the account, manages billing, and can permanently delete it.
Guards, supervisors, and managers use the app under their company’s account. Each person has a personal profile (name, photos, and shift and location history) that is deleted along with the account, or on request as described below.
Company owners & administrators
If you own or administer the company account, you can delete it yourself from the dashboard:
- Sign in to your GuardOps dashboard.
- Go to Settings → Privacy & Data.
- Choose Delete company account to permanently remove the entire company, including billing, sites, guards, and all records. To remove one team member instead, delete them from the Guards page.
Guards & staff
Guards and staff do not own the company account, so deletion is handled by your company. To have your personal data deleted, choose either option:
- Contact your company administrator, who can remove you from the Guards page.
- Email us from the address on your account and we will process your request within 30 days.
What gets deleted
When an account is deleted, we permanently erase:
- Your identity and profile details (name, email, phone).
- Login and clock-in selfies, and any other photos tied to your profile.
- GPS and location history collected during your shifts.
- Login audit events and device push-notification tokens.
What is kept, and for how long
Some operational records are kept because your employer needs them and the law requires them. Daily activity reports (DARs), incident reports, and task and shift records are retained with your name removed, so they can no longer be linked to you personally.
Backup copies are purged within 30 days of deletion.
Contact us
Questions about deleting your account or data? Email info@getguardops.com and we will help.