Frequently Asked Questions

Most security companies upload their sites, invite their guards, and are fully operational in under an hour. There is no complex IT setup — just create an account, add your locations, and invite your team.

Not at all. GuardOps is designed to be used by security managers and guards with no technical background. The dashboard is point-and-click, and the mobile app is as simple as a consumer app.

Yes. You can bulk-import guards, sites, and clients via a simple CSV upload. Our onboarding team can also assist with data migration during your trial.

Guards just need a smartphone (iOS or Android) and an internet connection. They receive an email invite, download the free GuardOps app, and set a password. That's it.

When a guard attempts to clock in, the app checks their GPS coordinates against the site's geofence boundary. If they're inside the perimeter, the clock-in succeeds and their location is recorded. If they're outside, the clock-in is denied with an alert sent to their supervisor.

Yes. You can configure automatic daily email delivery of branded PDF reports to your clients, or grant them read-only portal access (available on Professional and Enterprise plans).

Absolutely. GuardOps is designed for companies managing dozens or hundreds of sites simultaneously. Every site has its own geofence, task list, and reporting — all manageable from a single dashboard.

Yes. Guards can submit incident reports including photos and video evidence directly from the mobile app. Supervisors receive instant push notifications for high-severity incidents.

GuardOps offers simple monthly pricing. The Starter plan is $49/month, Professional is $149/month, and Enterprise is $399/month. All plans include a 14-day free trial.

At the end of your 14-day trial, you choose a plan and enter your payment details to continue. If you don't upgrade, your account is paused — your data is retained for 30 days so you can reactivate anytime.

Yes. You can cancel your subscription at any time from your billing settings. Your access continues until the end of the current billing period, and you will not be charged again.

No. You can start your 14-day free trial without entering any payment information.

Yes. We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. Our infrastructure is hosted on enterprise-grade cloud providers with 99.9% uptime SLAs and regular security audits.

Yes, and it's your responsibility as the employer to obtain the appropriate consent from your guards. GPS tracking only occurs during active shifts — we never track guards outside their scheduled clock-in/clock-out window.

All data is stored on secure cloud infrastructure in the United States. We do not sell or share your data with third parties.