Question 1

How long does setup take?

Accepted Answer

Most security companies upload their sites, invite their guards, and are running in under an hour. There is no complex IT setup: just create an account, add your locations, and invite your team. You can bulk import guards and sites via CSV to move even faster.

Question 2

Do I need technical knowledge to use GuardOps?

Accepted Answer

Not at all. GuardOps is designed to be used by security managers and guards with no technical background. The dashboard is point-and-click, and the mobile app is as simple as a consumer app.

Question 3

Can I import my existing guard list?

Accepted Answer

Yes. You can bulk-import guards, sites, and clients via a simple CSV upload. We can also help with data migration during your trial.

Question 4

What do guards need to get started?

Accepted Answer

Guards just need their own smartphone and an internet connection. The GuardOps app is available on iPhone today, with Android coming soon. They receive an email invite, download the free app, and set a password. That's it.

Question 5

How does GPS clock-in work?

Accepted Answer

When a guard attempts to clock in, the app checks their GPS coordinates against the site's geofence boundary. If they're inside the perimeter, the clock-in succeeds and their location is recorded. If they're outside, the clock-in is denied with an alert sent to their supervisor.

Question 6

Can my clients see the reports?

Accepted Answer

Yes. You can configure automatic daily email delivery of branded PDF reports to your clients on every plan.

Question 7

Does GuardOps work for multiple sites?

Accepted Answer

Absolutely. GuardOps is designed for companies managing dozens or hundreds of sites simultaneously. Every site has its own geofence, task list, and reporting, all manageable from a single dashboard.

Question 8

Can guards submit incident reports from the field?

Accepted Answer

Yes. Guards can submit incident reports including photos and video evidence directly from the mobile app. Supervisors receive instant push notifications for high-severity incidents.

Question 9

How does pricing work?

Accepted Answer

One simple plan, billed per guard. It is $49/month and includes 5 guards, then $9/month for each additional guard. Annual billing gives you 2 months free ($490/year, then $90/guard/year). Sites are unlimited and never billed, and only guards count toward the price. Owners, managers, and supervisors are free. Every feature is included. There is a 30-day free trial with no credit card. Running 75+ guards? Contact us about a Custom plan.

Question 10

What happens after the free trial?

Accepted Answer

At the end of your 30-day trial, you choose a plan and enter your payment details to continue. If you don't upgrade, your account is paused, your data is retained for 30 days so you can reactivate anytime.

Question 11

Can I cancel anytime?

Accepted Answer

Yes. You can cancel your subscription at any time from your billing settings. Your access continues until the end of the current billing period, and you will not be charged again.

Question 12

Do you require a credit card for the trial?

Accepted Answer

No. You can start your 30-day free trial without entering any payment information.

Question 13

Is my data secure?

Accepted Answer

Data is encrypted in transit and at rest, access is role-based, and key actions are logged for audit. We share security documentation for vendor reviews and do not claim certifications we do not hold. See the Security & Trust page for details.

Question 14

Do guards need to consent to GPS tracking?

Accepted Answer

Yes, and it's your responsibility as the employer to obtain the appropriate consent from your guards. GPS tracking only occurs during active shifts, we never track guards outside their scheduled clock-in/clock-out window.

Question 15

Where is data stored?

Accepted Answer

All data is stored on secure cloud infrastructure in the United States. We do not sell or share your data with third parties.

Frequently Asked Questions

Getting Started

Features & Functionality

Billing & Plans

Security & Privacy

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